Add AI-powered conversation analytics to your portfolio. Fully white-labelled, simple to sell, easy to deliver — and a new recurring revenue stream from customers you already have.
No rip-and-replace. No vendor lock-in. Cxp Analytics layers AI intelligence on top of whatever platform your customers already run — so you can sell it across your entire base, not just one stack.
Continuous, objective analysis surfaces natural upsell conversations and unmet needs inside your customers' interactions — turning everyday conversations into new recurring revenue and stronger retention for you.
Businesses capture thousands of conversations every month — but traditional Quality Assurance manually reviews less than 5% of them. Critical interactions go unmonitored, compliance risk grows, and coaching is slow and subjective.
Cxp Analytics changes the maths: AI captures and scores 100% of interactions against consistent criteria — analysing words, tone and emotion for both agent and customer. No extra headcount required.
Every conversation turned into structured insight — without manual listening. Help leaders spot trends, coach teams objectively and strengthen compliance.
Your customers see you as a trusted technology advisor who delivers continuous insight — focused on the outcomes that drive their business goals.
Continuous objective analysis fuels natural upsell conversations — meaning more opportunities to drive MRR across your customer base.
Everything your customers need to turn every conversation into business intelligence — packaged turnkey, ready to sell.
Voice today, with email and web chat ingestion on the roadmap.
Topic identification shows what really drives conversation volumes.
Concise summaries for quick review of contents and key points.
Understand the drivers of sales performance to optimise process and training.
Identifies whether interactions were resolved — and analyses why when they weren't.
Automate compliance checks and flag risk keywords to reduce regulatory risk.
Automated agent scoring and performance-management insight.
Automatically assess the KPIs influencing NPS and satisfaction.
Identify the likelihood of callbacks or potential complaints.
Spot when customers are unhappy and why — enabling corrective action.
Assess customer and employee emotion — stress, empathy and energy.
Complete transcript of every interaction with speaker identification.
Flag keywords for rapid review of difficult interactions.
Ready to add this to your portfolio?
Become a partner →Deep insight from conversations — without complex setup or integration. The platform extracts insight from the previous day's conversations: recordings, transcripts and metadata.
Voice today, with email and web chat ingestion on the roadmap.
Front and back-office conversations imported for secure storage and transcription.
Advanced engine converts audio to text while keeping speaker identification.
Audio, transcription and metadata reviewed for a comprehensive assessment.
Actionable insight delivered via intuitive BI dashboards.
Evidence disclosures, consent and supervision — replacing reactive sampling with audit-ready proof.
Prioritise high-value, high-risk interactions — surfacing fraud signals and compliance gaps faster.
Protect confidentiality, capture billable time accurately and assemble disclosure evidence quickly.
Surface issues quickly to reduce complaints, refunds and customer churn.
Improve communication, highlight wellbeing concerns and support safeguarding.
Deliver consistent service and SLA performance — and evidence the value added per campaign.
"TelXL's AI portfolio is enabling us to have entirely new conversations with both existing customers and prospective clients. The ability to introduce powerful AI capabilities without requiring customers to replace their current technology has been a genuine differentiator for our business."
Jamie Lake, CEO, Pure Cloud
See how Cxp Analytics fits your customer base.
Become a partner →Simple, subscription-based pricing.
Cxp Analytics can be white-labelled, so you can present it as your own solution.
It's designed to be simple and turnkey. The platform layers on top of your customer's existing CCaaS platform without rip-and-replace, and extracts insight from the previous day's conversations without complex setup or integration.
Data sits in a secure, encrypted, GDPR-ready cloud environment here in the UK.
Cxp Analytics is built to work with any CCaaS platform, so there's no vendor lock-in.
Ready to transform customer contact into your customers' competitive advantage? Connect with TelXL's CX specialists to discover how Cxp Analytics fits your channel.
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